CornerStone Telephone Company
SkySphere Voice ZiPhone softphone
TERMS OF SERVICE
EMERGENCY SERVICES - 911 DIALING
Section 1
911 Dialing.
911 dialing when using your CornerStone ZiPhone softphone or your SkySphere Voice desk
phone from any location other than your primary address location is different than traditional
911 service.
Section 2
SkySphere Voice 911 DISCLOSURE AGREEMENT
SkySphere Voice 911 service is different from traditional wireline 911 and cellular/wireless
911, but it is a safe and reliable means of emergency dialing that may differ depending on
where you are located, and the device used, when using your SkySphere Voice service.
SkySphere Voice customers have access to Enhanced 911 (E911), basic 911 or our national
emergency call center. With E911 service, when you dial 911 your SkySphere Voice phone
number and registered address is sent to the local emergency center serving your location,
and emergency operators have access to this information in order to send help and call you
back if necessary. With basic 911, when you dial 911, local emergency operators answering
the call may not see your SkySphere Voice telephone number or your registered address.
The emergency center may not be equipped to receive, capture or retain your SkySphere
Voice telephone number and registered address, so you must be prepared to give them this
information. Until you give the operator your phone number, he/she may not be able to call
you back or dispatch help if the call is dropped or disconnected, or if you are unable to speak.
Once local emergency centers are capable of receiving our customers' information, we
automatically upgrade customers with basic 911 to E911 service.
If you do not have access to either basic 911 or E911 for any reason, your 911 call will be sent
to our national emergency call center, where a trained agent will ask for your name, telephone
number, and location, and then transfer you to the local emergency center nearest to your
location.
We require you to provide the physical address where you will be using our service for 911
purposes. For E911 and basic 911, this address is used to route 911 calls to your local
emergency center. When you initially provide your physical address, it can take up to 120
minutes to verify your address and activate 911 service at this address. You will receive an
email letting you know when 911 service is activated.
If you move this device to another location, you must update your address. You may register
only one location at time. If you do not update your location, your 911 calls may be sent to an
emergency center near your old address. When you update your location, it can take several
hours to activate 911 service at the updated address. You will receive an email letting you
know when 911 service is activated at the updated address.
If you use our call forking service, you selected a service that allows you to utilize the same
telephone number on two different devices. For instance, the same telephone number can be
used from your office desk as well as from the ZiPhone softphone on your laptop. For 911
purposes, you need to select which physical location you wish to assign to the telephone
number – either the your office address or the address where you're using your ZiPhone
softphone. You'll update the physical location of the device you are traveling with. If the device
in the office is used to dial 911, the registered address will not be accurate and so the caller
must communicate details of their physical location to the agent at the Emergency Response
Center.
Please note that our 911 Dialing service will not function in the event of a broadband or power
outage or if your broadband, Internet Service Provider (ISP), or CornerStone phone service is
terminated.
