Lifeline Discount Program


Lifeline is a federal assistance program that offers telephone discounts to qualified low-income customers.

If you qualify for the Lifeline discount service, you are eligible to receive a reduced rate on your Richmond Telephone Company monthly bill. This service is only offered by Richmond Telephone Company to residents of Richmond, Massachusetts.

Some states also provide a discount on the cost of installing the new service, and toll blocking is available at no charge to Lifeline customers.

Only one Lifeline discount is allowed per household. A household is not permitted to receive Lifeline benefits from multiple providers.

Other service providers may use terms other than "Lifeline" to describe the Lifeline assistance program, so if you are receiving a discount from another telecommunications company, including a wireless provider, you are not eligible for the Lifeline discount with Richmond Telephone Company.

For more information call 1-866-240-1912, or click on the link below and complete the application for qualification.  Mail completed application to the address below.

Richmond Telephone Company


PO BOX 509

Troy, New York  12118-0509

Click here to download the Lifeline application.